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Our efficiency, our experts, and our Repair Assurance-all these
features eliminate any risk when you trust us
with your laptop. With one look at our facilities, you can see why we
can offer you such a high level of service. We keep our
promises because we draw on 20 years' worth of computer repair
expertise and resources.
Located in Wilmington, Massachusetts, NoteFix resides in a 150,000-square-foot
facility with designated testing and repair areas. On-site is our
comprehensive parts inventory, with over 50,000 SKUs,
which includes many discontinued and obsolete products. This extensive supply
means we can serve customers with older model laptops
or those whose repair requests were rejected by manufacturers.
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Laptops are scanned into the NoteFix tracking system upon arrival. We catalog
every step of your laptop's journey through our thorough diagnostic and repair
process, and then we send you email updates notifying you of your
computer's status. You will always know where your computer is and what we are
doing to it.
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NoteFix
employs 200 people dedicated to the repair and safe return of our customers'
laptops. Our technicians and sales specialists are trained at the NoteFix
facility by staff with real-world experience, making our employees true experts
in laptop repair.
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Before we return your laptop to you, we have an
independent team of technicians make a final inspection. Our staff takes
the time to ensure the correct laptop and any other items shipped to NoteFix
are returned, and that the problems you reported
are solved.
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NoteFix carefully packages laptops for
secure shipping. We don't skimp on our commitment to return to you a
fully functional laptop. We've shipped home tens of thousands of
laptops safely.
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We understand your frustration when you can't find the information you need.
That's why a NoteFix customer service person is available to answer your
questions and assist you with your repair decisions.
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