No. Your card is debited only when items in your order actually ship and not at the time your order is placed.

"Ship everything together" is a request for us to ship the order only when all of the items in the order are available. This option typically minimizes shipping charges. "Ship items as they are available" is a request to ship items as soon as they are available. This option tends to be a more expedient way to receive each item because of different availability time frames, but it may be more expensive due to additional shipping charges for each shipment.

The “ships within” language refers to how long it takes to prepare each item for shipment. The time frames are based upon the availability of each item. Actual receipt is determined by many other factors, including the shipping method chosen.

Our fulfillment process begins immediately after receiving your order. Therefore, once an order is received it cannot be recalled to add new items.

We were unable to receive authorization from your bank or credit card company. Reasons for the decline include: insufficient funds, incorrect billing address or expiration dates, incomplete or inaccurate number. If you received a declined notice, please contact us.

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The shipping couriers we use deliver on normal business days, which usually exclude weekends and national holidays.

"Business Days" are Monday through Friday, excluding holidays observed by the Post Office.

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Blue Raven Technology will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Blue Raven Technology must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

If you have any questions our sales and tech-support team will be more than happy to answer all your questions, please contact us.

Thank you in advance!
the Blue Raven team