Selecting the right box

Make sure that you choose a box that will get your notebook to us safely. A few recommendations when selecting the right box:

1. Always use a corrugated cardboard box
2. Make sure that the box is at least two inches (2") bigger on all four sides of the notebook (two inches is approximately the width of three fingers)
3. Make sure that the box is at least six inches (6") taller than the height of the notebook

Please note that although the manufacturer's packaging material may be the best box to use, we are unable to return that box to you when your notebook is returned. Sorry for any inconvenience.

Selecting the right packaging material

When selecting the packing material, please remember that the better material you use the more likely that your notebook with be delivered to us safely. A few recommendations when selecting the right packaging material:

1. Never use newspaper as packaging material
2. Whenever possible, wrap your notebook in at least three inches (3") of thick bubble wrap
3. If bubble wrap is not available, use packaging peanuts
   1. Place the laptop in a plastic bag
   2. Place a layer of at least three inches (3") of packaging peanuts on the bottom of the box
   3. Place the laptop on top of the packing peanuts, centered in the box
   4. Place another three inches (3") of packaging peanuts on top of the notebook, keeping the notebook "suspended" in the middle of the box
4. Make sure that any accessories are also properly packaged to avoid contact with your notebook

What to send with your notebook

Please remember that our goal is to get your laptop back to you as quickly as possible. With that in mind, here are a few recommendations on what to send with your notebook to avoid processing delays:

1. Always include your battery and adapter
2. If available, be sure to include your restore software CD [this is a CD that came with your notebook and will have the notebook Manufacturer's name (Sony, Toshiba, etc.) on the label]
3. Include extra items only if they are related to your notebook's symptoms

Shipping Tips

1. Write your order/RMA number on the outside of the box
2. Select a carrier that provides package tracking and insurance
3. Insure your notebook for its full value